Terms of service

1. What Kollabrio is

Kollabrio is a marketplace and set of tools that helps brands find creators, agree work with them, review what they make, pay them and see how it performed. We are not a party to the agreements brands and creators make with each other, and we are not an employer or agent of either.

2. Your account

• You must be at least 18 and able to enter a contract.
• Give accurate information, keep your sign-in secure, and tell us if you think someone else has used your account.
• One person or business may hold more than one brand, but may not create accounts to get around a limit or a suspension.

3. Rules for everyone

You agree not to:

• post anything unlawful, misleading, hateful, harassing or that infringes someone else's rights;
• send spam, or use Kollabrio's outreach or messaging for anything other than genuine offers of work;
• misrepresent who you are, your follower counts or your results;
• take a deal that began on Kollabrio off the platform to avoid fees;
• copy, scrape or interfere with the service, or try to reach data that is not yours.

Jobs and campaigns are reviewed before they go out, and we may decline, edit for clarity, pause or remove anything that breaks these rules.

4. For brands

• You are responsible for what you ask creators to make and for claims made about your products.
• Outreach emails are sent on your behalf from Kollabrio inboxes. You must have a genuine offer, and you must honour anyone's request to stop.
• Sponsored content must be disclosed as the law and each platform require. You agree to ask creators to disclose it and not to ask them to hide it.
• Creator contact details stay with Kollabrio. You may not try to obtain them to contact creators outside the service.

5. For creators

• You are responsible for the content you make, for having the rights to everything in it, and for following each platform's rules.
• You must clearly disclose paid or gifted partnerships.
• You are an independent contractor, responsible for your own taxes.
• To be paid you need a payout account with Stripe, and you agree to Stripe's terms for it.

6. Agreements and content

The agreement templates in Kollabrio are a convenience and are not legal advice. The terms a brand and a creator accept are between the two of them, including who may use a video and for how long.

You keep ownership of what you upload. You give Kollabrio permission to store, display and process it as needed to run the service for you.

7. Payments and fees

• Plans, reach packs, boosts and add-ons are charged at the prices shown when you buy, through Stripe. Subscriptions renew until cancelled, and you can cancel at any time to stop the next renewal.
• When a brand pays a creator through Kollabrio, the payment is processed by Stripe and Kollabrio takes the service fee shown for the creator's plan.
• Except where the law says otherwise, payments are not refundable once the thing paid for has been delivered. If something went wrong, write to us and we will put it right where we fairly can.
• We cannot promise any number of replies, videos, views or sales.

8. Connected accounts and other services

If you connect an account from another platform, such as Instagram, TikTok, TikTok Shop or the App Store, you allow us to read the information described on that platform's consent screen, and you remain bound by that platform's own terms. You can disconnect at any time. We are not responsible for services we do not run.

9. Ending or suspending accounts

You may stop using Kollabrio and ask us to delete your account at any time. We may suspend or close an account that breaks these terms, puts others at risk, or is required to be closed by law. Amounts properly owed to you at that time remain payable.

10. Disclaimers and limits

Kollabrio is provided as it is. We work to keep it running and accurate, but we do not guarantee it will be uninterrupted or error-free, or that any brand or creator will perform. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability to you is limited to the fees you paid us in the twelve months before the claim. Nothing here limits rights you have by law that cannot be waived.

11. Changes and contact

We may update these terms as the service changes. If a change matters, we will tell you in the app or by email before it takes effect, and continuing to use Kollabrio after that means you accept it.

Questions: team@kollabrio.com.